Introduction
Rezeki44 ("we", "Platform", or "Company") is fully committed to protecting the privacy of every member who uses our services. This Privacy Policy is formulated in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and global data security best practices.
We understand that trust is the most valuable asset in the relationship between a platform and its users. That is why every decision involving your personal data is made with the utmost care, transparency, and accountability. We never sell, rent, or disclose your personal information to third parties for marketing purposes without your consent.
This Privacy Policy applies to all users of the rezeki44 website, mobile app, and any related services we offer. If there are any significant changes to this policy, we will notify members via their registered email or an in-platform notice before the changes take effect.
The Six Pillars of rezeki44 Privacy Protection
The principles that shape how we handle your personal data
Full Data Encryption
All personal data is encrypted using 256-bit SSL technology during transmission and storage on our servers.
No Data Sales
Rezeki44 has never and will never sell, rent, or disclose your personal data to third parties for commercial purposes.
Full Member Control
You have the right to access, correct, or delete your personal data at any time via your account panel or our support team.
Secure Storage
Data is stored on encrypted servers protected by firewalls and 24-hour intrusion detection systems.
PDPA Compliance
Our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA).
Full Transparency
We clearly disclose what data is collected, why it is collected, and how it is used — with no hidden agenda.
1 Types of Personal Data We Collect
Rezeki44 collects personal data necessary for providing services, fulfilling legal requirements, and improving user experience. Data we collect includes:
| Data Category | Examples of Information | Collection Purpose |
|---|---|---|
| Identity Data | Full name, ID number, date of birth | Account verification (KYC), fraud prevention |
| Contact Data | Email address, phone number | Account communications, important notices |
| Financial Data | Bank name, account number (partially masked) | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Game history, login activity, session duration | Service improvement, responsible gaming |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience, website analytics |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as medical information, political views, or religious beliefs unless specifically required by law.
2 How We Collect Personal Data
Your personal data is collected through the following channels:
- Account Registration: Information you provide when opening a new account at Rezeki44.
- Platform Usage: Activities you perform while using our services, including gameplay, transactions, and interactions with platform features.
- Identity Verification (KYC): Documents submitted for identity verification purposes, such as a national ID card or passport.
- Customer Support: Information shared when you contact our support team via live chat, email, or other channels.
- Automated Technology: Cookies, pixel tags, and other tracking technologies that automatically collect technical data when you visit our website.
- Trusted Third Parties: In some cases, we may receive data from payment providers, identity verification partners, or fraud prevention agencies we work with.
3 Purpose of Personal Data Use
Rezeki44 uses the collected personal data for the following purposes:
- Service Provision: Managing member accounts, processing deposits and withdrawals, and ensuring smooth platform operations.
- Identity Verification: Meeting KYC and AML (Anti-Money Laundering) requirements mandated by law.
- Security & Fraud Prevention: Detecting and preventing fraudulent activity, multi-account usage, and unauthorised access.
- Communications: Sending important account notices, service updates, and promotional information (with your consent).
- Service Improvement: Analysing usage patterns to improve user experience and develop new features.
- Responsible Gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support.
- Legal Requirements: Complying with legal obligations, court orders, or requests from legitimate authorities.
4 Data Sharing and Disclosure
Rezeki44 does not disclose member personal data to third parties except in the following limited and controlled circumstances:
- Service Providers: Payment processing companies, cloud service providers, and technical partners who help us operate the platform — all parties are bound by strict confidentiality agreements.
- Identity Verification: A licensed KYC agency used to verify member identities in compliance with legal requirements.
- Legal Authority: Law enforcement agencies, courts, or regulatory bodies when required by law or a valid court order.
- Fraud Prevention: A recognised fraud prevention agency engaged to protect the security of the platform and its members.
In all cases of data sharing with third parties, we ensure that the relevant parties maintain a level of data protection equal to or higher than our own standards. We never sell your personal data to advertisers or third-party marketing companies.
5 Cookie and Tracking Technology Policy
Rezeki44 uses cookies and similar tracking technologies to enhance your experience on our platform. Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use our website for improvement purposes (e.g. Google Analytics).
- Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
- Marketing Cookies: Used to display relevant advertisements. These cookies are only activated with your consent.
You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality of our platform.
6 Data Security & Protection
We implement multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
- 256-bit SSL encryption for all data transmitted between your device and our servers.
- Passwords are stored using irreversible hashing methods.
- Role-based access controls ensure that only authorised staff can access member personal data.
- Regular security audits and penetration testing conducted by independent third parties.
- Intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day, 7 days a week.
- Two-factor authentication (2FA) is available and encouraged for all member accounts.
While we take all reasonable precautions, no security system can guarantee absolute protection. In the event of any data breach that may affect your rights and freedoms, we will notify you and the relevant authorities within the timeframe required by law.
7 Your Rights as a Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data through your account panel or our support team.
Right to Erasure
You may request deletion of your personal data, subject to any legal data retention obligations binding on us.
Right to Withdraw Consent
You may withdraw consent for data processing for marketing purposes at any time without affecting your core account services.
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another service provider.
To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within 30 business days.
8 Data Retention
Rezeki44 retains member personal data for as long as the account remains active or for the period required to fulfil the purposes stated in this policy. Specifically:
- Active Account Data: Retained for the duration of the active account and 5 years after account closure to fulfil AML legal requirements.
- Transaction Records: Retained for 7 years in accordance with Malaysia's accounting and financial legislation requirements.
- KYC Documents: Retained for the period required by the relevant regulatory authority.
- Security Logs: Retained for 12 months for the purpose of detecting and investigating security threats.
- Marketing Data: Deleted immediately upon withdrawal of your consent to receive marketing communications.
Once the specified retention period expires, your personal data will be securely deleted or anonymised using industry-standard methods.
9 Cross-Border Data Transfers
In operating the platform, your personal data may be processed or stored on servers located outside Malaysia. Where cross-border data transfers occur, we ensure that:
- The recipient country or region has a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
- Contractually binding data transfer agreements have been established with all receiving parties.
- Additional protective measures such as end-to-end encryption are applied during data transfers.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
- Response Time: We are committed to responding to all privacy-related enquiries within 5 business days.
If you are unsatisfied with our response, you have the right to file a complaint with the Malaysian Department of Personal Data Protection (JPDP) or the relevant data protection authority in your local jurisdiction.